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Apollo RV Germany

Apollo is part of the Apollo Tourism & Leisure Ltd (ATL) family which includes RV brands: Star RV, Apollo, Cheapa Campa and Hippie.

ATL is listed on the Australian Securities Exchange and is a global leader in the vehicle leisure industry with leisure fleet, retail and manufacturing operations. Simply put - we know motorhomes inside and out.

Apollo’s exceptional team and quality RVs have helped thousands of guests experience the freedom of the open road in Australia, New Zealand, Canada and the USA.

Following the successful acquisition of Bunk Campers in March 2018, one of the leading motorhome hire companies in the UK & Ireland, we have extended our offer into Europe.

Apollo’s service is what sets us apart. We are committed to our guests and partners through ongoing support, including the most advanced B2B system for bookings and enquiries, dedicated account managers and market specific marketing campaigns across each of our brands. Apollo’s global network and service continues to make road trips even easier.



Apollo RV Germany Rental Terms for travel between 01-Jan-2019 and 31-Mar-2020

Driver Licence and Minimum Age

Drivers must be 21 years of age. A current and full motor vehicle driver licence and an identity card or passport is required to be shown by all drivers at time of pick-up. A provisional licence will not be accepted. If the driver licence is not in the German language or issued in the EU or EWR (including Switzerland), then an international driver licence is required. The driver licence must have been held for at least two years and be valid for the whole length of the rental. The original driver licence must be shown at time of pick-up when the driver is present. If no suitable driver licence is shown at the time of pick-up, the lessor may withdraw from the rental agreement at the guest’s cost.

Rate Inclusions

To make things as comfortable as possible for our guests, our rates include: unlimited kilometres, VAT, Safety package (warning triangle, reflective safety jackets, first aid kit and beam deflectors), free extra drivers, gas bottle, kitchen kit, Standard liability of €1,500 for the Duo Plus, €2,000 for the Family Traveller, Family Traveller Plus and Family Voyager, and Third-Party Liability Insurance.

Discounts

Guests who love road trips as much as we do and travel for more than 21 nights receive 5% off daily rates. This is also available to guests with multiple bookings.

Booking Alterations

At Apollo we understand that sometimes things change. If this is the case, any changes made to a booking will be calculated by using the higher one of two rates, either the original Flex Rate or the Flex Rate current at the time of booking alteration. The following are considered as a booking alteration:

  • Change to pick-up or drop-off dates
  • Change of RV category
  • Change of rate scheme including special rates

If the rate scheme or RV category is changed, it is considered a new booking and cancellation fees may apply to the original booking.

If there are any last-minute alternations made within 14 nights of pick-up we will be happy to accommodate these, however due to the short notice if the holiday is shortened the number of nights originally booked will be charged for. If the pick-up or drop-off location is altered within 14 nights of pick up, a relocation fee may also apply.

Extending a Road Trip

If your guest gets swept up in the adventure of a road trip and wants to extend their booking whilst on the road, they should first contact our friendly Reservations team who will be happy to advise if the extension is possible, and the costs associated. To secure an extension, the extra costs (calculated on the current rate of the day), will need to be paid by credit card, either over the phone or at an Apollo Branch at the time of extension. Of course, any long-term discounts in place will continue to apply to the booking. We will always do our best to accommodate any extensions, however, it is subject to availability of our fleet.

Change of RV

We understand guests’ needs are different and therefore our RVs can be requested by category, however not by make or model. We always do our best to accommodate requests, however should the RV booked be unavailable due to unforeseen circumstances, we will substitute the booked RV with an alternative available RV at time of pick-up, at no extra cost. Any changes made to the booked RV and agreed to by or requested by the guest do not entitle the guest to a refund.

In the event of no alternative RV being available to the guest, Apollo's liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the guest) the remainder of the hire period.

Pre-register Online

Guests are required to register online in advance on https://bookings.apollocampervans.eu/prereg . By completing the required pick up information ahead of the pick-up date guests will experience a smoother and quicker RV collection process.

Getting to and from the Airport

Branches are conveniently located near major airports, making pick-up and drop-off even easier for our guests. Guests can arrange transport to and from the airport via taxi but costs are not included or reimbursed.

Branch Hours and Public Holidays

Branches are open Monday to Saturday from 9am to 5pm. RVs can be collected Monday to Friday between 3pm and 5pm. They may be returned Monday to Friday between 9am and 11am. RV collection between 5pm and 7pm and return between 7am and 9am must be pre-arranged and will incur an additional €60 fee. Additional fees apply outside these hours and there is no refund for late pick-up or early drop-off of the RV.

Pick up & drop off times as shown in the rental agreement are binding. On Saturdays collection & return are only possible by prior arrangement & will incur an additional charge of €60.

Branches will be closed Sundays and the following public holidays: Good Friday (19 April 2019), Easter Monday (22 April 2019), Labour Day (1 May 2019), Ascension Day (30 May 2019), Whit Monday (10 June 2019), German Unity Day (03 October 2019), Day of Reformation (31 October 2019). Branches will be open for the Christmas period from 23 December 2019 to 7 January 2020 except for public holidays.

Dates are correct at time of release and are subject to change.

RV Introduction and Show Through

On pick-up, our staff provide guests with a thorough RV show through with all the necessary information guests need to know about the interior and exterior features of their RV. This ensures guests are comfortable and confident with their RV before they start their road trip.

The motorhome may only be used on public roads.

The motorhome is to be treated gently and according to the relevant regulations and technical rules. The operating instructions / manuals must be observed. The guest must properly close the motorhome during an absence.

The relevant regulations, load regulations, vehicle dimensions (height, width, length) and technical rules must be observed. All vehicles have a maximum gross vehicle weight of 3,500kg, with the exception of the Duo which has a maximum gross vehicle weight of 3,300kg.

The guest is obliged to regularly check the operational readiness and traffic safety of the motorhome. In particular, he will monitor oil and water levels and tire pressure and correct if necessary.

The motorhome may not be used in particular:

  • for motor sport purposes, in particular driving events in which it depends on the achievement of a maximum speed, or in the associated practice trips,
  • for vehicle tests or driver safety training,
  • for other purposes that result in excessive use of the motorhome,
  • to driving school exercises
  • for commercial passenger transport,
  • for re-letting,
  • for hire,
  • to commit crimes, even if they are punishable only under the law of the crime scene and for the transport of highly flammable, toxic or otherwise dangerous substances.

Booking Duration

A road trip allows you to travel at your own pace. To ensure our guests get the most of their holiday a minimum seven-night booking period applies when pick-up and drop-off is from the same branch location. A minimum fourteen-night booking period applies for the peak period 3 July 2019 – 15 August 2019. Minimum booking periods may also apply during other peak periods. Updates will be included with the weekly Flex notifications.

One-Way Bookings

One way rentals are not currently permitted.

Travel Restrictions

Not all RVs are suitable for all driving situations, so it’s important the right RV is chosen for the travel planned. Apollo at its discretion may restrict RV travel in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period. For the safety of guests, the following travel restrictions are in place:

Prohibited Travel Areas

Travel in the following areas is strictly prohibited at all times:

  • Unsealed and non-public roads.
  • Any and all unnumbered roads and highways.

Travel Restricted Areas

Journeys into areas at war are prohibited.

Journeys within Europe only are generally permitted, unless it involves journeys to Cyprus, Greece, Russia, Belarus, Ukraine, Moldova, Turkey, Iceland, Greenland, the Canary Islands, Madeira or the Azores. Journeys into Switzerland, Norway, Andorra and Liechtenstein are allowed. Any exceptions to these provisions require the express and written consent of Apollo. The guest shall be solely responsible for ensuring familiarity with traffic legislation and laws of countries visited and observing all applicable traffic regulations in all countries visited and traversed during the rental duration.

Guests assume all responsibility for any expense or loss of time while traveling in restricted areas.

Returning the RV

The RV is your home away from home and for comfort, we recommend it’s kept tidy throughout the road trip. The RVs need to be returned to the branch as they were taken, with the interior cleaned and holding tanks emptied. A charge of €150* will be charged for cleaning if the RV is not returned in a clean condition. A charge of €200* will be charged for toilets returned that have not been emptied. The RV exterior does not require cleaning unless it’s covered with excessive dirt or mud, making it difficult for our team to see its return condition. Late returns will be charged at one night’s rental regardless of circumstances. The depot must be notified immediately of any late return to prevent driving whilst uninsured.

Repairs

We understand that while on holiday the RV may require small repairs or small items included in the kitchen kit may need replacement. So as not to disrupt the road trip any further, if the damage was not caused by the guest, repairs up to €100 can be completed without authorisation and will be reimbursed. If repairs over €100 are needed, the Apollo Assist team needs to be informed prior to repair being completed.

All RVs are covered for 24hr mechanical emergency roadside assistance.

Infringements, Tolls and Fines

Apollo will pass on any charges the guest receives for traffic infringements, toll way or parking fines during their road trip. As compensation for Apollo's administrative costs incurred in connection with any administrative offences, criminal offences or any nuisance committed during the rental period, Apollo shall receive from the guest a flat-rate amount of €55* (incl. VAT) for each such enquiry.

Animals

Service animals are allowed to travel in our RVs with prior permission from Apollo.

Apollo offers one vehicle type as a pet friendly vehicle, the Family Voyager. Domestic pets may be carried only following express written consent of Apollo in specially designed vehicles equipped with permissible safety devices/installations to be provided by the guest. An authorization charge of €7.50 per animal per day will apply.

The guest is solely responsible for ensuring compliance with the corresponding animal protection, carriage, vaccination and transit/entry requirements. Carriage of domestic pets will require an additional special cleaning charge of €200. Cleaning costs incurred due to non-compliance or infringement of said regulations and any loss of profit consequently incurred by Apollo due to the extended downtime required shall be borne by the guest.

Smoking

Smoking is not allowed in our RVs. A penalty of €500* will be imposed for smoking inside the RV to cover the costs of sanitizing and cleaning

Payment at Branches

For security reasons, we do not accept cash at Apollo branches. Apollo accepts credit card and debit card for charges paid on RV pick-up and drop-off. The security deposit is payable at pick-up by credit, debit or Maestro card.

Credit Cards

We accept Visa, MasterCard, American Express and Diners Club.  

Travel Insurance

Apollo strongly recommends that guests ensure they take out the highest level of private Travel Insurance.  

PROTECTION PACKAGE  

Public Liability Insurance

Public Liability Insurance is included in the nightly rental rate. The public liability insurance that covers the registered drivers is €5 million.  

Property Damage  

Conduct in the event of accident or damage

In the event of any accident, loss or damage arising out of the use of the RV including damage to a third party vehicle, the guest must:

  • Notify Apollo within 24 hours of the event;
  • Obtain the names and addresses of third parties and any witnesses and report the event to the nearest police station;
  • Complete the incident reporting form supplied in the RV in German or if it cannot be completed in German it must be translated to German at the branch on return and signed by the guest;
  • Not make any admittance of liability or make a settle offer to other parties; and
  • Assist Apollo in handling any claim arising from the event.

Liability of the guest

The guest is liable to Apollo for any damage to the RV or loss of the RV where the guest has caused such damage or loss at least negligently.

Such “damage to the RV” is understood to be, in particular:

(i) Damage caused to the RV where the terms of rental agreement have been breached.

(ii) Damage caused to the RV in any way by part or total water submersion or salt water.

(iii) Damage caused due to a single vehicle roll over.

(iv) Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic.

(v) Damages caused by freezing / overheating e.g. overheating of RV or systems, plumbing or water systems.

(vi) Damages caused to the overhead or underbody of the RV.

(vii) Damages caused to tires, windscreen and mirrors of the RV.

In cases where the guest is liable for such damage or loss the guest is also responsible for (i) the cost of demurrage for the period the RV is unavailable due to repairs; and (ii) any costs relating to a change of RV. The cost of demurrage amounts 95% of the agreed daily rent* for each day on which the damaged RV is not available to Apollo.

The above mentioned costs are due and payable at the time of reporting the event of accident or damage and not at the completion of the rental period.

In the event of minor negligence the guest shall be liable during the agreed usage period solely up to the amount of €1,500 (for the Duo and Duo Plus) or €2,000 (for the Family Traveller, Family Traveller Plus and Family Voyager), per damage claim, so long as statutory provisions do not entail any further liability. If the guest delays return of the RV, from the commencement of delay he/she shall have unlimited liability in accordance with the legal provisions for any damage incurred.

The limitation of liability to the contractually agreed deductible does not apply:

(i) For damage or loss intentionally caused by the guest

(ii) In case the guest deliberately infringes the contractual obligations stipulated above under “Conduct in the event of accident or damage”;

(iii) For damages caused by neglecting proper operating procedures, e.g. incorrect fuel type and quality, ignoring oil or coolant levels, air pressure, etc;

(iv) For damage caused by the incorrect use of snow chains;

(v) For damage to the overhead or underbody of the RV; or

(vi) For damage caused to tires, windscreen and mirrors unless Special Cover is taken.

In these cases, the guest shall be liable for the full amount of damages. If the guest causes any damage incident during the agreed usage period due to gross negligence, the guest shall be liable to Apollo for an amount commensurate to the severity of the negligence, up to and including the full amount of the loss. The burden of proof that gross negligence has not occurred lies with the guest.

Apollo is entitled to withhold the security deposit, until the liability of the guest and the amount of damage or loss has been finally determined.

Standard Liability

Apollo’s rental charge includes a Standard Liability of €1,500 for the Duo and Duo Plus, €2,000 for the Family Traveller, Family Traveller Plus and Family Voyager. Standard liability excludes any damage to the overhead, underbody, windscreen, tires and mirrors.

A security deposit of €1,500 or €2,000 will be collected at the time of entering into the rental agreement. The €1,500 or €2,000 will be pre-authorised to the credit card account or debited from the debit or Maestro card immediately. Credit, debit and Maestro card refunds including security deposit refunds can take up to 14 business days depending on the guest’s financial institution.

Security Deposit

For security purposes, only a credit, debit or Maestro card in the name of the guest can be used to provide a security deposit. The card holder must be present and able to sign for the security deposit upon RV collection. The card holder must be the main guest on the rental agreement as is jointly and severally liable for any damage to the rental RV.

The security deposit is fully refundable when the RV is returned to the correct location on time, is full of fuel and all other terms of the rental agreement have been complied with. If there is damage to the RV on its return, the security deposit will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the rental agreement are breached and the security deposit is insufficient to cover the damage, extra costs will be charged.

Exchange Rate / Currency Variations

All transactions are conducted in Euro. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. Refunds by credit card can take up to 14 working days depending on the guest’s Financial Institution.

Holiday Disruption Coverage

Should the hirer’s motorhome holiday be disrupted by a mechanical breakdown as defined below (which does not extend to accident or damages caused by the guest), for more than 48 working hours after reporting to Apollo, the guest will be reimbursed up to a maximum of the gross nightly rental rate for each night affected until the problem is rectified. Failure of mechanical and accessories which includes living cabin air conditioner, water pump, shower/toilet, refrigerator, stove/grill must be assessed by a branch or authorized repairer. Reimbursement is only possible when Apollo has been contacted to rectify the problem and the hirer cooperates to do so. Failure to notify Apollo acknowledges that the issues are of such a minor nature that the hirer makes no claim for loss of time in respect of their rental. Defects and repairs of Wi-Fi, travel devices, radio, TV, CD or DVD player, cruise control, etc. are not considered mechanical breakdowns and are excluded from Holiday Disruption Coverage.  

Powered Site Bookings

Powered sites can be difficult to manage during high season. We recommend guests make a reservation for at least a 7m RV, irrespective as to the size of the motorhome reserved, to avoid problems due to possible upgrades.  

Ferry Travel Bookings

Ferry bookings can be difficult to manage during high season. We recommend guests make a reservation for at least a 7m RV, irrespective as to the size of the motorhome reserved, to avoid problems due to possible upgrades.

Cancellation Fees

  • If cancelled 93+ nights prior to pick up – no cancellation fee.
  • If cancelled 92 to 53 nights prior to pick up – 30% of rental price, minimum €300*.
  • If cancelled 52 to 18 nights prior to pick up – 50% of rental price*.
  • If cancelled 17 to 4 nights prior to pick up 80% of rental price*.
  • If cancelled 3 nights or less prior to pick up or no-show - 95% of rental price*.

Other Things You Need to Know

Apollo reserves the right to refuse any rental at our discretion.

The liability of Apollo for included or left-behind items within the RV of the guest, especially for damage or loss caused to any personal belongings of the guest is excluded.

Rates/Terms/Conditions are subject to change without notice.

Enjoy the adventure, wherever it takes you.

Data protection

Apollo processes personal data of its guest and business partners as a controller for the purposes of the performance of the rental agreement and for legitimate interests. This may include the transfer of the personal data to other Apollo entities and external third parties (such as subcontractors, business partners and service providers) located in third countries outside the EEA if necessary for these purposes.

In the context of its legitimate interests Apollo may process personal data of the guest/ business partner also for advertisement purposes. To the extent processing of personal data takes place for which no legal basis exists or consent may be necessary based on other legal requirements Apollo will obtain the consent of the data subject.

Data subjects have the right to access to their personal data vis-à-vis Apollo as controller, the right to rectification or erasure the right to restriction of processing of their personal data, the right to data portability, the right to object to processing of their personal data and the right to lodge a complaint with a supervisory authority. Where the processing of personal data is based on consent, data subjects have the right to withdraw their consent at any time.

For any data protection notice required by applicable data protection law and how data subjects may exercise their rights, Apollo refers to its data protection notice on its website available at https://www.apollocampervans.eu/en-gb/privacy.

Charges/Fees/Fines

The fixed amount of all charges/fees/fines marked with an asterisk * is valid, unless the guest proves that no damage has occurred at all or to a lesser extent.

Applicable Law

For all disputes arising out of or in connection with the rental agreement, the substantive law of Ireland will apply. Apollo points out that – under Art. 6 (2) Rome I Regulation (Regulation (EC) No 593/2008) – the guest also enjoys the protection under the mandatory provisions of the law, which would be applicable without this clause.

Final clause

Any alterations to the general rental conditions and supplementary agreements must be made in writing by both parties to be valid. Third-party declarations shall be excluded and in particular shall have no binding effect on the rental agreement between Apollo and the guest.

Should individual terms of this Agreement be ineffective or lose their effectiveness due to later circumstances or should an omission emerge in this Agreement, the legal effectiveness of the other provisions is not affected. The invalid contractual provision shall be replaced or the loophole filled by an appropriate provision which comes as close as possible to what the parties to the Agreement would have wanted, had they considered the point.


Apollo RV Germany insurance

PROTECTION PACKAGE  

Public Liability Insurance

Public Liability Insurance is included in the nightly rental rate. The public liability insurance that covers the registered drivers is €5 million.  

Property Damage  

Conduct in the event of accident or damage

In the event of any accident, loss or damage arising out of the use of the RV including damage to a third party vehicle, the guest must:

  • Notify Apollo within 24 hours of the event;
  • Obtain the names and addresses of third parties and any witnesses and report the event to the nearest police station;
  • Complete the incident reporting form supplied in the RV in German or if it cannot be completed in German it must be translated to German at the branch on return and signed by the guest;
  • Not make any admittance of liability or make a settle offer to other parties; and
  • Assist Apollo in handling any claim arising from the event.

Liability of the guest

The guest is liable to Apollo for any damage to the RV or loss of the RV where the guest has caused such damage or loss at least negligently.

Such “damage to the RV” is understood to be, in particular:

(i) Damage caused to the RV where the terms of rental agreement have been breached.

(ii) Damage caused to the RV in any way by part or total water submersion or salt water.

(iii) Damage caused due to a single vehicle roll over.

(iv) Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic.

(v) Damages caused by freezing / overheating e.g. overheating of RV or systems, plumbing or water systems.

(vi) Damages caused to the overhead or underbody of the RV.

(vii) Damages caused to tires, windscreen and mirrors of the RV.

In cases where the guest is liable for such damage or loss the guest is also responsible for (i) the cost of demurrage for the period the RV is unavailable due to repairs; and (ii) any costs relating to a change of RV. The cost of demurrage amounts 95% of the agreed daily rent* for each day on which the damaged RV is not available to Apollo.

The above mentioned costs are due and payable at the time of reporting the event of accident or damage and not at the completion of the rental period.

In the event of minor negligence the guest shall be liable during the agreed usage period solely up to the amount of €1,500 (for the Duo and Duo Plus) or €2,000 (for the Family Traveller, Family Traveller Plus and Family Voyager), per damage claim, so long as statutory provisions do not entail any further liability. If the guest delays return of the RV, from the commencement of delay he/she shall have unlimited liability in accordance with the legal provisions for any damage incurred.

The limitation of liability to the contractually agreed deductible does not apply:

(i) For damage or loss intentionally caused by the guest

(ii) In case the guest deliberately infringes the contractual obligations stipulated above under “Conduct in the event of accident or damage”;

(iii) For damages caused by neglecting proper operating procedures, e.g. incorrect fuel type and quality, ignoring oil or coolant levels, air pressure, etc;

(iv) For damage caused by the incorrect use of snow chains;

(v) For damage to the overhead or underbody of the RV; or

(vi) For damage caused to tires, windscreen and mirrors unless Special Cover is taken.

In these cases, the guest shall be liable for the full amount of damages. If the guest causes any damage incident during the agreed usage period due to gross negligence, the guest shall be liable to Apollo for an amount commensurate to the severity of the negligence, up to and including the full amount of the loss. The burden of proof that gross negligence has not occurred lies with the guest.

Apollo is entitled to withhold the security deposit, until the liability of the guest and the amount of damage or loss has been finally determined.

Standard Liability

Apollo’s rental charge includes a Standard Liability of €1,500 for the Duo and Duo Plus, €2,000 for the Family Traveller, Family Traveller Plus and Family Voyager. Standard liability excludes any damage to the overhead, underbody, windscreen, tires and mirrors.

A security deposit of €1,500 or €2,000 will be collected at the time of entering into the rental agreement. The €1,500 or €2,000 will be pre-authorised to the credit card account or debited from the debit or Maestro card immediately. Credit, debit and Maestro card refunds including security deposit refunds can take up to 14 business days depending on the guest’s financial institution.

 
 
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