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Elitejoy



Elitejoy Rental Terms for travel between 01-Aug-2019 and 31-Dec-2050

Elitejoy GmbH Germany - Terms and Conditions

Cancellations

* 5% of the rental price up to the 100th day before the agreed rental date;
* 10% of the rental price from the 99th to the 61st day before the agreed rental date
* 20% of the rental price from 60 to 30 days before the agreed rental start
* 40% of the rental price from 29 to 15 days before the agreed rental start
* 60% of the rental price from 14 to 8 days before the agreed rental start
* 70% of the rental price from the 7th day before the agreed rental start
* 80% of the rental price on the day of the agreed rental beginning. A no-show / pick-up is considered a withdrawal

Travel Restrictions
The following countries are not allowed to travel to:

  • Belarus
  • Kosovo
  • Moldova
  • Morocco
  • Russia
  • Turkey
  • Ukraine
  • Algeria
  • Tunisia

Travels into these countries only after written confirmation of the rental station.
Journeys to areas affected by war or crisis are prohibited.
Any attempt to drive into or through restricted countries will result in immediate termination of the rental agreement, loss of insurance coverage, and loss of theft protection. The vehicle will be confiscated by the border police. Moreover, renter will be held responsible for all expenses incurred.

Important Information about your rental
On arrival, you will be required to sign a rental agreement with the operators of Elitejoy GmbH Germany. Here is a summary of the terms and conditions:
Definitions
The following definitions apply for the Terms and Conditions for Elitejoy GmbH Germany.
- The Supplier means the operator of Elitejoy GmbH Germany.
- The Client is also referred to as the hirer (s) and/or the driver (s).

Please Note Campervan/Motorhome/RV types displayed are for illustration purposes only. Actual vehicle may vary from photographs and illustrations. The operator reserves the right to change specs and/or supply similar or higher class vehicle for the advertised price without notification. Please note floor-plans, interior shots and or vehicle specifications are indicative only. The supplier reserves the right to substitute this vehicle model from the same category or from a higher category.

Please note: If you do not book in the local currency of the country where your rental takes place the payment due dates will change and your main vehicle rental charges will be payable in full upon confirmation of your booking. This is to lock in the currency rate of the day you booked on and avoid further currency fluctuations.
Some charges like taxes, compulsory fees, extra items may still be payable upon pick up of your vehicle in their local currency.
(Please note, If you book in the local currency of the country where your rental takes place the standard payment terms described under the heading Payment Terms will apply.)

Terms of payment
A non-refundable booking deposit ?30% of the rental charge?will be taken at the time of booking confirmation to secure your booking. This amount will be detailed in your breakdown of pricing. The remainder of the payment will be collected 57 days prior to your rental commencement. Payment for some physical extras and taxes may be payable at time of vehicle pick up. If this is the case these will be clearly itemised in your pricing breakdown.

Included in rental rate

  • Average 300KM/day free kilometers. Exceeding kilometers 0.39 Euro /km
  • Value added tax (VAT) 19%
  • Comprehensive coverage with a deductible of 600 € per loss
  • Air conditioning in driver's cabin
  • Bicycle rack (not suitable for E-bikes)
  • Outside cleaning
  • 2 bottles of gas (1 full bottle and 1 used bottle)
  • Balancing wedges
  • cable
  • Cable reel
  • WC chemicals
  • Water hose


Not included in rental rate

  • Fuel
  • Operating costs


Return of the vehicle

  • Passenger compartment in clean condition, Refrigerator emptied?otherwise a fee of 140 € is charged
  • Toilet emptied, otherwise, a fee of 155 € is charged
  • Vehicle returned fully fuelled, otherwise, a fee of 2,5 € per litre Diesel is charged
  • Calculation of the rental rates
  • The basis for the calculation are the rates valid for the respective season. Check-in and check-out are counted as a single day unless a 24 hr period is exceeded at which point an extra day's hire is charged


Pick Up & Drop Off
Pick Up: Mon-Fri 9-18 pm  Sat 9-12am
Drop Off: Mon-Fri 9-18 pm  Sat 9-12am
Saturday Pick Up & Drop off: Available for a fee of 68 € for each Pick Up/Drop off on a Saturday. (Please note if you do not pick up / drop off at the agreed time every additional hour will incur fee of a €29.
Early/Late Drop-offs: 29 € per every extra hour past the specified pick up / drop off time.
After Hours Pick Up and Drop off; Monday – Saturday: 29.00 €/per hour 
applicable (per pick up or drop off)  on  Sunday: 50.00 €/per hour 

Please note: If the client can't show a valid credit card, passport or ID and a valid driver's license the vehicle is deemed to be not collected.

Security Bond
A bond of 1500 EUR has to be deposited when hiring the vehicle. This will be collected at your Station on collection of the vehicle. Bond amount Excess 0 insurance: 900 euros / vehicle.

Amendment Fee
Any amendment after the first confirmed reservation will be charged 21 EUR per amendment.

Age restriction
Minimum age:  25 years for vehicles 
No maximum age

Vehicle weights / Driving License restrictions -
If renting a vehicle weighing more than 3.5 tons, it is the driver's responsibility to check that his/her driver's license permits him/her to drive it

Korean Driving License Holders:
Unfortunately, supplier has to deny rentals in Germany if the customer is presenting a Korean Driving License at the Rental Station. To avoid stress for the Customer and the Rental Station. (Korean Drivers with American Driving License are still ok)

China driver's license C / B / A
Need a China driver's license Original and a German court sworn translation
Or a China driver's license Original with a German translation certified by the German Embassy in China.

Hong Kong driver's license needn’t German translations.

Driver's license
Valid for at least 3 years before rental
If you intend to travel on an international drivers license, you are required to present your original native driver's license at the time of vehicle check out.

Additional driver
- No fee (maximum two drivers per motorhome)

Smoking
- not allowed in any vehicle

Pets
- exclusively to be accommodated on an agreement with the rental station,need cost.

Accidents
immediate information of police, lessor or rental station -the damage has to be recorded and documented
appropriately

Destination
the motorhome may be used for travelling within Europe trips outside of this area have to be agreed on by the lessor trips to any war or unstable zones are forbidden

Insurance

  • comprehensive coverage: deductible of 600 € per loss
  • additional insurance 15 € per day , deductible of 300 € per loss

Please Note: From the 1st of November - 15 April clients are not permitted to travel to Austria. (By Austrian law all vehicles require winter tires throughout this period) Or winter tire 100.00 Euro/time (Nov-Apr)

MINIMUM RENT
minimum rent will be of 7 days all the year.

Full Terms and Conditions
A physical copy of these terms and conditions will be read and signed by the customer at the time of vehicle pick
up also.
Dear Customer, your contract partner is the respective local rental station that will hand the vehicle over to you.
Therefore, upon conclusion of a contract on the booking of a motorhome, the following Rental Terms and Conditions (to the extent effectively agreed) will become part of the contract coming about between the partners and licensees of the Supplier, i.e. the respective local rental station (herein after referred to as the „Rental Firm“) and you. Please read these Terms and Conditions of Business carefully.
(*Translation only. The only legally binding version of this document is the German one.)
1. Scope, contents of contract, jurisdiction
1.1 The following Standard Terms and Conditions [AGB] of the Supplier its partners and licensees (hereinafter referred to as „the Rental Firm“) apply exclusively. Terms and conditions of the Hirer which contradict or deviate from the Standard Terms and Conditions of the Rental Firm will not be recognised. The Standard Terms and Conditions of the Rental Firm will apply even if the Rental Firm hires the motorhome out to the Hirer without reservation, knowing that terms and conditions of the Hirer contradict or deviate from these Standard Terms and Conditions.
1.2 The sole subject of the contract with the Rental Firm is the hiring out of the motorhome. The Rental Firm is under no obligation to provide travel services, and in particular no package of travel services. travel services need extra cost.
1.3 In the event of a booking, a rental contract will arise between the Rental Firm and the Hirer(s) which is solely subject to German law. The statutory provisions relating to travel contracts, in particular those of §§ 651 a – 1 .German Civil Code [BGB], do not apply to the contract either directly or accordingly. The Hirer will organise his journey himself and make use of the vehicle on his own responsibility. The rental contract is limited to a specific period as agreed. Any tacit extension of the rental indefinitely on the basis of continued use pursuant to § 545 German Civil Code is hereby excluded.
1.4 All agreements between the Rental Firm and the Hirer must be concluded in writing.
2. Minimum age, authorised drivers
2.1 For vehicles the minimum age is 25 years. The Hirer and any other drivers must have been  national driving licence for at least 3 year. The delivery of the motorhome requires the presentation by the Hirer and/or driver(s) of the driver’s license and the valid identification card/passport at the time of taking possession. If a delay in taking possession occurs due to the non presentation of said documents, such delay shall be at the expense of the Hirer. If such documents cannot be presented neither at the agreed time for taking possession, nor within a reasonable grace period thereafter, then the lessor shall be entitled to with draw from the contract. The cancellation provisions set forth in section 4.2 shall apply. The Rental Firm or the official authorities of the country may require the presentation of an international driver’s license (for non-EU citizens).
2.2 Please note that some of the Rental Firm’s vehicles have a total weight of more than 3.5 tonnes and that to drive these vehicles an appropriate driving licence is required. Those in possession of a Class B driving licence must consult the Rental Firm about the engine size and the technically permissible total weight of the vehicle rented. If, upon renting, a respective driving licence cannot be presented, the motorhome shall be regarded as not collected. In such case, there shall mapply the respective terms of cancellation.
2.3 The vehicle may only be driven by the Hirer and the drivers named at the time of hiring.
2.4 The Hirer is under an obligation to record the names and addresses of all drivers to whom he entrusts the vehicle, for however short a time, and supply this information to the Rental Firm on request. The Hirer bears the same responsibility for the actions of any driver to whom he supplies the vehicle as for his own.
3. Hire charges and their calculation, rental period
3.1 The hire charges applicable are those stated in the version of the Rental Firm’s price list in force at the time the contract is concluded. Any prescribed minimum rental period applicable during particular travel periods is likewise indicated in the version of the Rental Firm’s price list current at the time the contract is concluded. The prices applicable are those for the season indicated in the price list within which the rental period booked falls. A one-off lump-sum service charge will be made for each rental. The amount of this is also indicated in the version of the Rental Firm’s price list current at the time the contract is concluded.
3.2 The relevant hire charge includes limited mileage.
3.3 The daily rates applicable will be charged for each 24-hour period completed or commenced during the rental period. The rental period will begin when the Hirer takes possession of the motorhome at the rental station and end when the rental station employee takes it back.
3.4 If the vehicle is returned after the time agreed in writing, the Rental Firm will charge a fee according to the actual valid pricelist (up to a maximum equal to the relevant full day price for each day late). Any costs incurred as a result of a subsequent hirer or any other person making claims against the Rental Firm on the grounds that a vehicle was supplied late must be borne by the Hirer.
3.5 If the vehicle is returned before the expiry of the agreed rental period, the full contractually agreed hire charge must be paid unless the vehicle can be hired out to someone else.
3.6 The motorhome will be supplied with a full tank and must be returned in the same condition. Otherwise, the Rental Firm will charge the diesel according to the valid price list. Fuel and running costs during the rental period must be borne by the Hirer.
3.7 One-way rentals are only possible by special agreement.
4. Reservations and changes to bookings
4.1 Reservations are only binding after they have been confirmed by the Rental Firm, and then only for vehicle groups, not for vehicle types. This will apply even if a specific vehicle type is mentioned as an example in the description of the vehicle group. The Rental Firm reserves the right to upgrade the client to an equivalent or superior vehicle.
4.2 Changes may be made to a reservation confirmed to the Hirer from the date of reservation until at least sixty days before the agreed commencement of the rental period, as long as the Rental Firm has alternative capacity and the alternative booking corresponds to amount to the first. Rebookings are only possible in the same calender year.
(Any amendment after the first confirmed reservation will be charged 21 EUR per amendment.)
In the event of a cancellation, your initial booking deposit is non- refundable. The following cancellation fees may also apply depending on when your booking is cancelled:
* 5% of the rental price over 103 day before the agreed rental date;
* 10% of the rental price from the 102 to the 64 day before the agreed rental date
* 20% of the rental price from 63 to 33 days before the agreed rental start
* 40% of the rental price from 32 to 18 days before the agreed rental start
* 60% of the rental price from 17 to 11 days before the agreed rental start
* 70% of the rental price from the 10th day before the agreed rental start
* 80% of the rental price on the day of the agreed rental beginning. A no-show / pick-up is considered a withdrawal.
Later changes are not permitted. Each rental amendment will be charged according to the valid price list. After the conclusion of the contract, the customer is not entitled to any changes with regard to begin of term of rental.
5. Terms of payment, security deposit
5.1 The predicted hire charge, calculated on the basis of the booking details, must be received at least 57 days before the commencement of the hire in an account of the Rental Firm to be notified to the Hirer, free of any charges.
5.2 The security deposit of € 1,500.00 must charge in the Rental Firm’s account when the vehicle is collected (Mastercard, Visa, American Express,Union pay). Credit card has a 2.75% surcharge. A payment of the deposit with Prepaid Credit Cards or cash is not possible. The Hirer has to pay the deposit.
5.3 In the case of short-notice bookings (less than 60 days before hire commencement) both the booking deposit, security deposit and the hire charge will be due immediately.
5.4 The Rental Firm will reimburse the security deposit after the final rental account has been settled, as long as the vehicle is returned as required. Any charges incurred in addition to the hire charge paid in advance by the Hirer will be deducted from the security deposit when the vehicle is returned.
5.5 If the Hirer defaults on payment, interest will be charged in accordance with the statutory regulations in force.
6. Collection, return
6.1 Before taking the wheel, the Hirer is under an obligation to take part in a detailed introduction to the vehicle by the Rental Firm’s experts at the collection centre. On that occasion, there is drawn up a detailed report (check out) of delivery describing the condition of the vehicle that is to be signed by both parties. The Rental Firm is entitled to refuse to hand over the vehicle until this introduction has taken place. If handover is delayed due to the fault of the Hirer, he must bear any costs incurred as a result.
6.2 On returning the vehicle, the Hirer is under an obligation to carry out a final examination of it together with rental station staff, with a written return report (check in) to be prepared and signed by the Rental Firm and the Hirer. Any damage not specified in the report of delivery that is detected upon return of the vehicle shall be at the renter’s expense.
6.3 Vehicles can be collected from Monday to Friday between 9 am-18 pm. They may be returned from Monday to Friday between 9 am-18 pm. Pick up and drop off times as shown in the rental contract are binding. On Saturdays 9am-12am collection and return are only possible by prior arrangement. This will incur an additional charge, to be agreed. The days of collection and return will be charged together as a single day, as long as a total of 24 hours is either not exceeded or only exceeded due to the fault of the Rental Firm.
6.4 The vehicles are delivered with a clean interior and are to be returned by the renter in the same condition as are received. Should the interior not be in the same clean condition as received, the renter will be liable for the cleaning fee.
7. Prohibited use, duty of care
7.1 The Hirer is prohibited from using the vehicle as follows: to participate in motor sport events and vehicle tests, to transport easily inflammable, poisonous or otherwise dangerous substances, to commit Customs or other criminal offences, even if these are only punishable according to the law applicable in the place where the offence was committed, for rental to a third party or for the commercial transport of passengers or for any other use going beyond that agreed by contract, in particular driving on terrain not intended for the purpose.
7.2 The vehicle must be treated carefully and appropriately and properly locked on all occasions. The regulations and technical rules applicable to its use must be complied with. Its running condition, in particular oil and water levels and tyre pressure, must be monitored. The Hirer undertakes to check regularly to make sure that the vehicle is in a roadworthy condition. 
7.3 All vehicles are non-smoking vehicles. This means that you may not smoke in any part of the vehicle. Pets may only be brought along subject to the lessor’s explicit approval. Cleaning expenses caused by non-compliance with regulations must be borne by the lessee. Any costs which may be incurred by deventilation or for elimination of contamination with smoke, including lost profits resulting from temporary non-availability of the vehicle for hire owing to these circumstances, shall also be borne by the lessee.
7.4 If evidence of violation of the provisions in the aforementioned paragraphs 7.1, 7.2 and 7.3 can be provided, the lessor may terminate the lease without notice.
8. What to do in the event of an accident
8.1 After an accident, theft or damage by fire or collision with a wild animal, the police must be informed immediately and also the rental station (for Telephone Number see rental contract), at the latest immediately after the working day following the day of the accident/incident. It is not permitted to accept any third-party claims as valid.
8.2 Even in the case of very slight damage, the Hirer must prepare a detailed written report for the Rental Firm, including a sketch. If, for whatever reason, the renter fails to draw up such report and if, because of that, the insurance company refuses to pay the damage, the renter shall be obliged to pay full compensation for the damage.
8.3 The accident report must in particular include the names and addresses of anyone involved and any witnesses, together with the licence numbers of all vehicles involved and has to be over handed filled out and signed by drop off latest towards Rental Firm.
9. Journeys abroad Journeys abroad within Europe are permitted. Journeys to countries outside of Europe are subject to the prior approval of the Rental Firm. Journeys to areas affected by war or crisis are prohibited.
10. Defects in the motorhome
10.1 Any claims to compensation by the Hirer on the basis of defects for which the Rental Firm is not responsible are hereby excluded.
10.2 Any defects in the motorhome or its fittings/equipment which are discovered after the commencement of the hire must be reported to the Rental Firm in writing by the Hirer by returning of the vehicle. Claims for damages based on subsequently notified defects shall be excluded unless the claim is based on a defect which is not patent.
11. Repairs, substitute vehicle
11.1 Repairs which are necessary in order to maintain the vehicle in a good working and roadworthy condition during the rental period, any problem must notify the Rental Firm.
11.2 If a defect for which the Rental Firm is responsible makes such a repair necessary, and if the Hirer does not rectify the defect on his own initiative, the Hirer must notify the Rental Firm of the defect immediately and set a reasonable deadline for its repair. Any circumstances specific to a particular country (e.g. infrastructure) which delay the repair must be taken into account here to avoid disadvantage to the Rental Firm.
11.3 If the motorhome is destroyed without any fault on the part of the Hirer or if it appears likely that its use will be prevented or withdrawn for an unreasonably long time, the Rental Firm will be entitled to supply the Hirer with an equivalent substitute vehicle within a reasonable period. If the Rental Firm supplies an equivalent substitute vehicle, any termination by the Hirer pursuant to § 543 Para. II No. 1 German Civil Code [BGB]) is excluded. If in such a case the Rental Firm offers a motorhome from a lower price class and this is accepted by the Hirer, the Rental Firm will reimburse to the Hirer the difference between this and the price already paid in advance by the Hirer.
11.4 If the motorhome is destroyed due to the renter’s fault or if it is foreseeable that its use will be prevented or made impossible for an unreasonably long period due to the renter’s fault, the rental firm may refuse to make a replacement vehicle available. In such a case, termination of the contract by the renter is excluded according to § 543 Subsec. II No.1 BGB. If the rental firm provides a replacement vehicle, it can charge the renter with the transfer costs incurred.
12. Hirer‘s liability, insurance
12.1 In accordance with the principles of a comprehensive motor insurance, the rental firm will indemnify the renter from liability subject to an excess of € 300.00 [German: Teilkasko] to be borne by the renter in case of damage subject to partial comprehensive motor insurance and to an excess of € 600.00 per damage [German: Kasko] to be borne by the renter in case of damage subject to full comprehensive motor insurance per case of damage. The respective excess cannot be excluded. 
12.2 if the Hirer causes a loss/damage deliberately or by gross negligence.
12.3 If the Hirer causes loss/damage culpably, he will additionally be liable in the following cases:
- if loss/damage was caused by impaired ability to drive due to drugs or alcohol
- if the Hirer or a driver to whom the Hirer has supplied the vehicle leaves the site of an accident without justification
- if the Hirer fails to call the police to an accident, contrary to the obligation imposed by Section 8, unless this breach of obligation does not affect either the establishment of the cause of the loss/damage or of its amount
- if the Hirer breaches any other obligations imposed by Section 8, unless this breach of obligation does not affect either the establishment of the cause of the loss/dam age or of its amount
- if loss/damage is due to usage prohibited by Subsection 7.1
- if loss/damage is due to a breach of an obligation imposed by Subsection 7.2
- if loss/damage is caused by an unauthorised driver to whom the Hirer has supplied the vehicle
- if loss/damage is due to a failure to take account of the vehicle’s dimensions (height German Road Traffic Regulations [StvO] Signal 265, with German Road Traffic Regulations [StvO] Signal 264 or equivalent country signs.
- if loss/damage is due to a failure to comply with load regulations
12.4 To avoid increasing costs due to expenses incurred to establish the amount of the damage suffered, the Rental Firm will in the event of accident damage initially supply the Hirer on request with sample invoices for the type of case concerned.
12.5 The Hirer is liable for all fees, charges, fines and penalties imposed upon the Rental Firm in connection with the use of the vehicle, unless these are incurred due to the fault of the Rental Firm. The rental firm reserves the right to deduct the fees, charges, fines and panalties from the clients credit card. Additional handling charges are subject to the displayed pricing lists at the rental stations.
12.6 More than one Hirer will be generally and severally liable.
13. The Supplier's Terms and conditions apply. These are provided at the rental depot during pick-up.
14. Storage and forwarding of personal data
14.1 Tenant agrees to the supplier storing personal data.
14.2 The supplier may forward these data via the central warning ring to third parties with a justified interest if the statements made in the rental are incorrect in essential points or the rented vehicle is not returned within 24 hours of the expiry of the rental period (also extended, if need be) or if rental claims have to be made in judicial reminder proceedings or cheques presented by Tenant are not honoured. In addition, the data can be forwarded to all the authorities responsible for prosecution of offences against public order and criminal offences in the event of Tenant actually behaving dishonestly or sufficient indications here for existing. This is done, for example, in the event of wrong information for the rental, presentation of forged personal documents or such reported as having been lost, failure to return the vehicle, failure to notify a technical defect, road traffic offences or similar.
15. GPS Tracking System
The vehicles can be equipped with GPS Tracking Systems.
16. Legal venue
For all disputes arising out of or in connection with the hire contract for the motorhome, it is hereby agreed that if the Hirer has no general legal venue in Germany or if the Hirer against whom legal action is to be brought to enforce a claim transfers his place of residence or usual abode abroad after the conclusion of the contract or if his place of residence or usual abode is not known at the time when action is brought or if the Hirer is a merchant [Kaufmann] as defined by German law or a person defined as equivalent by § 38 Para. 1 German Code of Civil Procedure [ZPO], the legal venue will be that of the rental station concerned.


Elitejoy insurance

Insurance
Comprehensive coverage: deductible of 600 € per loss
Additional insurance 15 € per day, deductible of 300 € per loss

** Please Note: From the 1st of November - 15 April clients are not permitted to travel to Austria.
(By Austrian law all vehicles require winter tires throughout this period)
Or
Winter tire 100.00 Euro/time (Nov-Apr)

 
 
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